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1. I haven't received my transfer yet, what should I do?
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2. What will happen to my declined funds?
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3. My account is under review, what will happen to my expected payments?
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4. My account is under review, how do I access my funds?
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5. My submitted documents have been rejected, what should I do?
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6. How long will it take for my documents to be verified?
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7. I submitted my documents, why is my account still restricted?
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8. What can I do if I have lost access to my registered email address?
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9. Why am I not eligible for credit builder?
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10. Why can't I access Personal Credit?
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11. Why can't I access Income Advance?
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12. What should I do if I'm unable to access my Pockit account?
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13. What should I do if I haven't received my cashback?
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14. Why has my inbound transfer declined?
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15. What will happen to my declined funds?
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16. What should I do if I have sent money to the wrong account?
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17. How can I change my password?
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18. What should I do if my statement seems incorrect?
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19. Can a transfer be cancelled once it has been sent?
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20. Why is my card payment pending?
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21. How can I change my phone number?
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22. What is a PayPoint expiry error?
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23. How can I reset my phone number to log in?
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24. What should I do if my transfer out has been declined?
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25. I haven't received my cash deposit, what do I do?
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26. I have blocked my Pockit card's PIN, what should I do?
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27. I don't have the required documents, what do I do?
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28. I'm unable to withdraw cash via Paypoint
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29. The ATM did not dispense my cash, but the money has come off my balance
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30. A merchant does not accept pre-paid cards, what should I do?
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31. How can I upgrade my plan?
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32. How can I downgrade my plan?
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33. Why can't I get £100 Income Advance?
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34. Why can't I close my account?