How to make a complaint?
Published on: 2022-10-18 10:43:58 +0100
If you are dissatisfied with Pockit, or the level of service Pockit has provided you with, please contact us using one of the below convenient ways:
- Email: help@pockit.com
- Chat:
- via your Pockit app
- via your web account
- Post: Pockit Ltd PO Box 1379, Newcastle Upon Tyne NE99 5FG
When contacting us, please provide:
- your name
- your nine-digit customer reference number
- the reason for your concern.
For us to be able to provide you with a prompt response, please include as much relevant information as possible to assist us.